Responsible Gaming
at 399bey

1 Age Restriction & Eligibility

399bey takes the protection of minors extremely seriously. During the account registration process, every applicant must confirm that they are 18 years of age or older. Before a first withdrawal is processed, all accounts are subject to identity verification (KYC), which includes confirmation of date of birth against a valid government-issued identification document such as a Bangladesh National ID card, passport, or driving licence.

If you are a parent or guardian and you suspect that a person under 18 in your household has accessed the 399bey platform, please contact our support team immediately at [email protected]. We will investigate and act promptly. We also strongly recommend the use of parental control software on shared devices to prevent underage access to online gambling platforms.

Protecting Minors at Home

If you share a device or a household with minors, take the following precautions to ensure they cannot access your 399bey account or any other gambling platform:

• Never save your 399bey username or password on a shared device or browser.
• Always log out of your 399bey account when you have finished your session.
• Use device-level PINs, passwords, or biometric locks on your smartphone or tablet.
• Consider enabling parental control software such as Net Nanny or similar tools available for Android and iOS devices.
• Keep conversations open with children about the risks of gambling from an early age.

2 Recognising Problem Gambling

For the vast majority of 399bey players, gambling is a fun and entertaining activity that sits comfortably within their leisure budget. However, for some people, gambling can become a problem — and the earlier it is recognised, the easier it is to address. Problem gambling does not develop overnight; it tends to escalate gradually, which is why awareness is so important.

The following are common behavioural and emotional indicators that gambling may be moving from recreation into a problematic pattern. If you recognise several of these in yourself — or if someone close to you points them out — please take them seriously and consider using one of the tools described in the sections below.

• Chasing losses: Continuing to gamble in an attempt to recover money you have already lost, often escalating the size of bets in the process.
• Gambling beyond your means: Spending money intended for rent, food, utilities, or other essentials on gambling, or borrowing money specifically to fund gambling activity.
• Preoccupation with gambling: Spending a significant portion of your day thinking about past gambling sessions, planning future ones, or calculating potential winnings.
• Concealing your gambling: Hiding the extent of your gambling activity from family members, friends, or colleagues out of shame or fear of their reaction.
• Failed attempts to cut back: Making repeated, genuine efforts to reduce your gambling activity or stop entirely, but finding yourself unable to follow through.
• Emotional dependency: Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than for entertainment.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of time or money spent on gambling.
• Restlessness when not gambling: Feeling irritable, anxious, or unsettled when you are not able to gamble or when attempting to reduce your gambling.

3 Deposit & Spending Limits

One of the most practical and effective responsible gaming tools available on 399bey is the ability to set deposit limits on your account. A deposit limit caps the maximum amount of money you can add to your account within a defined time period, giving you a clear and enforced financial boundary before you even begin to play.

Deposit limits can be set in Bangladeshi Taka (৳) and are available in three time-period configurations: daily, weekly, and monthly. You can set one, two, or all three simultaneously to create a layered financial safety net. For example, you might set a daily limit of ৳1,000, a weekly limit of ৳5,000, and a monthly limit of ৳15,000.

Important: Any request to reduce a deposit or loss limit takes effect immediately — we will never delay a player's decision to spend less. Any request to increase a limit is subject to a mandatory 24-hour cooling-off period, giving you time to reconsider before a higher limit becomes active. To set or amend your deposit limits, log in to your 399bey account and navigate to Account Settings > Responsible Gaming > Deposit Limits.

4 Time-Out & Cool-Off Features

Sometimes all a player needs is a short break — a chance to step away, reset, and return to gambling with a clearer head. The 399bey time-out feature is designed exactly for this purpose. A time-out temporarily suspends your account for a defined period of your choosing, during which you will be unable to log in, deposit funds, or place any wagers.

Once a time-out is active, it cannot be reversed or shortened. The suspension will lift automatically at the end of the chosen period. During a time-out, 399bey will also suppress all marketing communications to your registered email and mobile number so that you are not prompted to return before you are ready.

To activate a time-out, log in to your account and go to Account Settings > Responsible Gaming > Time-Out. Select your desired duration and confirm your choice. The suspension takes effect immediately upon confirmation.

5 Self-Exclusion Programme

The 399bey self-exclusion programme allows you to permanently block yourself from accessing your account for an extended period. Unlike a time-out, self-exclusion is not reversible during the chosen exclusion window — even if you contact customer support and ask to have the block removed, we will not lift it until the exclusion period has fully elapsed.

Self-Exclusion Duration Options

• 6 months — the minimum exclusion period.
• 1 year — suitable for players who recognise a sustained pattern of harmful gambling.
• 3 years — a long-term commitment to stepping away from online gambling entirely.
• Permanent exclusion — irreversible. Your account is closed indefinitely with no option to reopen.

How to Request Self-Exclusion

6 Self-Assessment Checklist

The following questions are designed to help you honestly reflect on your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own awareness. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or consider using one of the tools described above.

7 Support & Help Resources

If you believe gambling is becoming a problem for you — or for someone you care about — please do not wait to seek help. Early intervention makes a significant difference. 399bey's support team is available 24 hours a day, 7 days a week, and conversations about responsible gaming are treated with complete confidentiality and without judgment.

How Our Support Team Can Help

• Activating or adjusting deposit limits, loss limits, and session time limits on your behalf.
• Processing a time-out or self-exclusion request, including for players who cannot access their account.
• Explaining all available responsible gaming tools and recommending appropriate ones for your situation.
• Facilitating a withdrawal of any remaining balance during a self-exclusion period.
• Providing information about external professional support organisations.
• Escalating concerns about a third party (for example, a family member) to the appropriate internal team.

Talking to Someone You Trust

Beyond formal support channels, one of the most effective steps you can take is to talk openly with a trusted person in your life — a family member, a close friend, or a community leader — about your concerns. In Bangladesh, family and community ties are strong, and sharing your situation with someone who cares about your wellbeing can be a powerful first step toward regaining control.

If professional counselling is available to you, speaking with a mental health professional who has experience with behavioural dependencies can also be extremely beneficial. Gambling-related harm is a recognised psychological issue, and it responds well to the right kind of support.

8 Our Commitment to Safe Play

Responsible gaming is not an afterthought at 399bey — it is embedded into the platform from the ground up. We believe that sustainable, enjoyable gambling depends on players staying in control, and we take active steps to support that goal rather than simply reacting after harm has occurred.

Our responsible gaming commitment includes the following ongoing practices across the 399bey platform:

• Proactive monitoring: Our internal systems continuously monitor for patterns associated with problem gambling — such as sudden increases in deposit frequency, extended session lengths, or repeated loss-chasing behaviour. Where these patterns are identified, our responsible gaming team may reach out proactively to check in with the player.
• Staff training: All 399bey customer support staff are trained to recognise the signs of problem gambling and to respond with empathy, accurate information, and access to appropriate tools. No player will ever be discouraged from using responsible gaming features by a member of our team.
• No predatory marketing: 399bey does not send bonus offers or re-engagement campaigns to players who have active responsible gaming restrictions on their accounts. Players who have set deposit limits will not receive promotions designed to encourage them to increase their spending.
• Transparent odds and return rates: We present game information clearly, including return-to-player (RTP) percentages where applicable, so that players can make informed decisions about the games they choose to play.
• Fair play standards: All games on the 399bey platform use certified random number generator (RNG) technology where applicable, ensuring that outcomes are genuinely random and not manipulated against the player.
• 18+ enforcement: We enforce age verification rigorously at the point of withdrawal and during periodic account reviews. No underage player will be permitted to maintain an active, funded account on the 399bey platform.

We acknowledge that, despite all of these measures, some players will develop a problematic relationship with gambling. When that happens, 399bey is committed to responding quickly, compassionately, and effectively — prioritising the player's wellbeing above any short-term business consideration. If you have feedback about how we can improve our responsible gaming provisions, please email us at [email protected] with the subject line "Responsible Gaming Feedback."