Your Privacy Matters at 399bey

1 Data We Collect

When you register for and use the 399bey platform, we collect a range of personal data. The categories below describe what we collect, why we need it, and the lawful basis on which it is processed.

Registration & Identity Data

When you open a 399bey account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (city, district, and postal code within Bangladesh), email address, and Bangladeshi mobile number. This data is required to create and maintain your account and to verify that you meet the eligibility requirements set out in our Terms & Conditions, including the 18+ age restriction.

Identity Verification Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as your National ID card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address, and proof of ownership of the payment method you use (for example, a screenshot of your bKash or Nagad account showing your registered name). These documents are stored securely and used solely for verification purposes.

Financial Transaction Data

Every deposit and withdrawal you make on 399bey generates a transaction record. We retain data including the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, or bank transfer), the date and time of the transaction, the transaction reference number provided by the payment processor, and the outcome (success, pending, or failed). This data is essential for processing your payments, resolving disputes, and meeting our anti-money-laundering (AML) obligations.

Gaming Activity Data

399bey maintains a detailed log of your activity on the platform. This includes the games you play (slots, live casino, sports betting, fishing games, and others), the stakes placed, the outcomes of each session, any bonuses applied to wagers, and the duration of each gaming session. This data is used for game integrity purposes, responsible gaming monitoring, bonus management, and to improve the overall player experience on 399bey.

Technical & Device Data

When you connect to 399bey, our servers automatically receive certain technical information from your device and browser. This includes your IP address, device type (smartphone, tablet, desktop), operating system and version, browser type and version, screen resolution, language settings, and referring URL. We use this data to deliver the platform reliably across devices, to detect suspicious access patterns, and to investigate potential fraud or security breaches.

Communications Data

If you contact 399bey support via live chat or email, we retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution outcome. Communications records allow us to provide consistent service, train our support team, and resolve any disputes that may arise from a prior conversation.

2 How We Use Your Data

399bey processes personal data only for purposes that are lawful, specified, and proportionate. The table below summarises our primary processing activities and the legal basis for each.

Where 399bey relies on consent as the legal basis for processing — particularly for direct marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. To opt out of marketing communications, update your notification preferences in your account settings or contact [email protected].

3 Data Sharing & Third Parties

399bey does not sell, rent, or trade your personal data. We share personal data with third parties only to the extent necessary to operate the platform and meet our legal obligations. The categories of third parties with whom data may be shared are described below.

Payment Service Providers

To process deposits and withdrawals, 399bey shares relevant financial data with the payment processors you choose to use. For players in Bangladesh, this includes mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as card networks (Visa, Mastercard) and partner banks including Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the minimum data required to execute the specific transaction and are bound by their own privacy and security standards.

Game Content Providers

Games hosted on 399bey are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, your player session data (a pseudonymous session identifier, your stake, and your balance) is transmitted to the relevant game server to render the game correctly. These providers do not receive your name, contact details, or payment information.

Identity Verification Services

To fulfil our KYC obligations, 399bey may use third-party identity verification services to authenticate the documents you submit. These services process your identity data under strict data processing agreements and are prohibited from using your data for any purpose other than completing the verification check requested by 399bey.

Regulatory & Law Enforcement Authorities

399bey may be required by applicable law, court order, or regulatory direction to disclose personal data to government authorities, law enforcement bodies, or financial intelligence units. In such cases, 399bey will comply with the disclosure requirement and, where legally permitted to do so, will notify the affected player.

Analytics & Platform Infrastructure

399bey uses reputable cloud infrastructure and analytics service providers to host the platform, monitor uptime, and analyse aggregated usage patterns. These providers process data on our behalf under data processing agreements that prohibit them from using player data for their own purposes.

4 Cookies & Tracking Technologies

399bey uses cookies and similar technologies (including local storage and session storage) to operate the platform, remember your preferences, maintain your login session, and gather anonymised usage analytics. This section explains what types of cookies we use and how you can manage them.

Strictly Necessary Cookies

These cookies are essential for the 399bey platform to function. They maintain your authenticated session after login, store your language and currency preference, and support the security functions that protect your account. You cannot opt out of strictly necessary cookies without ceasing to use the platform, as they are required for it to operate correctly.

Functional Cookies

Functional cookies remember choices you have made — such as your preferred game lobby view, your last visited game category, and your responsible gaming reminder settings. These cookies improve your experience by ensuring the platform behaves the way you have configured it between sessions.

Analytics Cookies

With your consent, 399bey uses analytics tools to collect anonymised data about how players interact with the platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is aggregated and cannot be used to identify individual players. It helps our product team prioritise improvements to the 399bey experience.

Managing Your Cookie Preferences

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking all cookies may prevent some features of the 399bey platform from functioning correctly. Instructions for managing cookies in the most commonly used browsers are available through each browser's official help documentation.

5 Data Security & Storage

Protecting the personal data of our players is one of the most important operational responsibilities at 399bey. We implement a layered security architecture designed to prevent unauthorised access, disclosure, alteration, or destruction of player data.

• TLS/SSL Encryption: All data transmitted between your device and 399bey servers is encrypted using industry-standard TLS protocols. Our SSL certificate is maintained and renewed continuously.
• Encrypted Data at Rest: Sensitive personal data — including identity documents and financial records — is stored in encrypted form in our database systems. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to player data within 399bey's internal systems is restricted using role-based access control (RBAC). Only personnel with a legitimate operational need can access a given category of data, and all access is logged.
• Two-Factor Authentication: Internal administrative access to systems containing player data requires multi-factor authentication. We also offer 2FA to players for their own accounts, as described in our Terms & Conditions.
• Regular Security Reviews: 399bey conducts periodic internal security reviews and works with specialist security advisors to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data security incident affecting player data, 399bey will assess the nature and scope of the incident, take immediate steps to contain it, and notify affected players via their registered email address without undue delay.

While we maintain robust security measures, no digital platform can guarantee absolute security against all possible threats. We encourage all 399bey players to use a strong, unique password for their account, to enable two-factor authentication, and to contact support immediately if they suspect any unauthorised access to their account.

6 Data Retention

399bey retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below reflect both our operational needs and our legal obligations.

When personal data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes without restriction.

7 Your Privacy Rights

As a player on the 399bey platform, you have a number of rights in relation to the personal data we hold about you. We take these rights seriously and have processes in place to handle requests efficiently and within a reasonable timeframe.

• Right of Access: You may request a copy of all personal data that 399bey holds about you. We will provide this in a structured, commonly used format within 14 business days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details (email, address, mobile number), you can update these directly from within your 399bey account settings. For identity and legal name changes, contact our support team with supporting documentation.
• Right to Erasure: In certain circumstances, you may request that 399bey delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal or regulatory obligations (for example, financial transaction records must be retained for 7 years). Where erasure is not possible in full, we will explain which data must be retained and why.
• Right to Data Portability: You may request that 399bey provide your personal data in a machine-readable format so that it can be transferred to another service provider. This right applies to data you have actively provided to us and that is processed on the basis of contract or consent.
• Right to Object: You may object to the processing of your personal data where that processing is based on 399bey's legitimate interests. Where such an objection is raised, we will assess whether our legitimate interests are overridden by your rights and freedoms and will communicate the outcome to you.
• Right to Withdraw Consent: Where 399bey processes your data on the basis of consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances (for example, while the accuracy of data is being contested), you may request that 399bey restrict processing of your personal data to storage only.

8 Contact Our Privacy Team

If you have any questions about this Privacy Policy, about the personal data 399bey holds about you, or about how to exercise your privacy rights, please contact our privacy team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

• Privacy Enquiries Email: [email protected]
• Subject Line: Please use "Privacy Enquiry" or "Privacy Rights Request" so your message is routed to the correct team.
• Live Chat: Available 24/7 from within your 399bey account — ask to be connected to a privacy team member during business hours (9 AM – 9 PM BST, UTC+6).
• Response Time: Standard privacy enquiries within 5 business days. Formal rights requests within 14 business days.

This Privacy Policy was last updated on 1 January 2026. When material changes are made to this policy, registered 399bey players will be notified via their registered email address prior to the changes taking effect. The current version of the policy is always available on this page. Continued use of the 399bey platform after a policy update constitutes acceptance of the revised terms.

399bey is committed to resolving privacy concerns directly and promptly. If you feel that a concern has not been adequately addressed after contacting our privacy team, you retain the right to escalate the matter through appropriate legal channels available in Bangladesh.